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- audio flies playing with a lower pitch/slower tempo

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09-05-2023 03:53 PM - edited 09-05-2023 03:55 PM
I've owned this computer since March 2023. I have a collection of many music files which I keep on an external drive. Up until the last month, I've had no issues at all with the music. I generally use Itunes to store and play the music I want on my laptop, I also use Itunes to place the music on my iphone. Over the last few weeks, there would be times when I turned my laptop on and started listening to my music, the pitch/tempo of the files were slower/lower than they should be. At first it was random, but now it seems I can not correct the problem with Itunes, so I elected to use Windows Media Player. I started using Windows Media Player Friday and it worked great. Everything was the correct pitch/tempo. However, yesterday, Sunday, when I came home, I turned my laptop on and all of a sudden everything I play in Windows Media Player is playing with lower speed/slower tempo. I understand that Sample Rate changes can vary the speed. The three most common rates are 36kbs, 44.1kbs and 48kbs. I stick to 44.1kbs since this is the sample rate that CDs are created with. I can't help but feel something has caused the audio codec on this computer to start operating at the wrong sample rate, but I'm not sure. I'm wondering if anyone has ever had this problem before.
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Accepted Solutions
09-09-2023 07:58 AM - edited 09-09-2023 07:59 AM
Hi @jonsmth,
Welcome to the HP Support Community
I understand you are facing an audio-related issue with your OMEN By HP 16.1 Inch Gaming Laptop 16-K0000 Not to worry I will help you to get a resolution to resolve the issue.
To assist better:
- Was there any recent update on the PC?
While you respond to that please try the below steps:
Please try the following Troubleshoots steps.
Step 1
1. Turn off the Unit.
2. Disconnect the AC adapter.
3. Remove any discs from the disc drive.
4. Remove memory cards from the card reader slot.
5. Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
6. Disconnect the AC adapter press and hold the power button for approximately 15 seconds.
7. Reconnect the AC adapter, and then turn on the computer.
Step 2
Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit
Step3
The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice and then you may get a Pop-Up CMOS Check and it will restart the unit
Even if you don't get a Pop-up restart the unit manually after 3 attempts.
Restart the unit
please Run the hardware test Please follow the link (Run HP PC Hardware Diagnostics UEFI tests)
If Test passed then please proceed with the troubleshooting steps below
If Test fails then pls provide the failure ID
Update the BIOS, & Audio drivers:
- Here's the link to download and install the above updates: Click here
Step 1: Right-click on the Start button in the taskbar area and then click Device Manager to open the same.
Step 2: In the Device Manager, expand Sound, video, and game controllers.
Step 3: You should now see your audio driver's name. Most likely you have Realtek High Definition Audio, Right-click on it and then click Uninstall device option.
Step 4: You will now get the following confirmation dialog. Select Delete the driver software for this device checkbox and then the Yes button when you see the confirmation dialog to go ahead and uninstall the device driver.
Restart your PC once & it should auto-reinstall a working driver.
If the issue with the sound continues, The best way to resolve the issue is by using the HP Support Assistant:
- Reference Video: How to Resolve Audio Issues Using HP Support Assistant
Please check and update Windows and HP support assistances drivers
And update Bios and other drivers please click on the link. to update the drivers.
If you completed these steps and the latest driver was already installed, use the following steps to uninstall and then reinstall the driver:
- In Windows, search for and open Device Manager.
- Double-click Sound, video and game controllers.
- Right-click the sound device and select Uninstall.
- Restart the computer to reinstall the driver.
- Test for sound. If the audio problem persists after reinstalling the driver, continue to the next step.
refer to this links https://support.apple.com/en-in/guide/itunes/itns1ec50a03/windows
https://support.apple.com/en-in/guide/music/mus3023/mac
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.
09-09-2023 07:58 AM - edited 09-09-2023 07:59 AM
Hi @jonsmth,
Welcome to the HP Support Community
I understand you are facing an audio-related issue with your OMEN By HP 16.1 Inch Gaming Laptop 16-K0000 Not to worry I will help you to get a resolution to resolve the issue.
To assist better:
- Was there any recent update on the PC?
While you respond to that please try the below steps:
Please try the following Troubleshoots steps.
Step 1
1. Turn off the Unit.
2. Disconnect the AC adapter.
3. Remove any discs from the disc drive.
4. Remove memory cards from the card reader slot.
5. Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
6. Disconnect the AC adapter press and hold the power button for approximately 15 seconds.
7. Reconnect the AC adapter, and then turn on the computer.
Step 2
Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit
Step3
The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice and then you may get a Pop-Up CMOS Check and it will restart the unit
Even if you don't get a Pop-up restart the unit manually after 3 attempts.
Restart the unit
please Run the hardware test Please follow the link (Run HP PC Hardware Diagnostics UEFI tests)
If Test passed then please proceed with the troubleshooting steps below
If Test fails then pls provide the failure ID
Update the BIOS, & Audio drivers:
- Here's the link to download and install the above updates: Click here
Step 1: Right-click on the Start button in the taskbar area and then click Device Manager to open the same.
Step 2: In the Device Manager, expand Sound, video, and game controllers.
Step 3: You should now see your audio driver's name. Most likely you have Realtek High Definition Audio, Right-click on it and then click Uninstall device option.
Step 4: You will now get the following confirmation dialog. Select Delete the driver software for this device checkbox and then the Yes button when you see the confirmation dialog to go ahead and uninstall the device driver.
Restart your PC once & it should auto-reinstall a working driver.
If the issue with the sound continues, The best way to resolve the issue is by using the HP Support Assistant:
- Reference Video: How to Resolve Audio Issues Using HP Support Assistant
Please check and update Windows and HP support assistances drivers
And update Bios and other drivers please click on the link. to update the drivers.
If you completed these steps and the latest driver was already installed, use the following steps to uninstall and then reinstall the driver:
- In Windows, search for and open Device Manager.
- Double-click Sound, video and game controllers.
- Right-click the sound device and select Uninstall.
- Restart the computer to reinstall the driver.
- Test for sound. If the audio problem persists after reinstalling the driver, continue to the next step.
refer to this links https://support.apple.com/en-in/guide/itunes/itns1ec50a03/windows
https://support.apple.com/en-in/guide/music/mus3023/mac
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.