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audio issues

HP Recommended
HP Laptop 15-bs1xx
Microsoft Windows 10 (64-bit)

So I purchased a new lap top and am using in general for video playback using the audio output jack connected to a sound system. The sound comes through ok but I have two issues, If I plug the 1/8 jack into the audio port, I need to leave it out just a bit or I receive a buzz or feedback. Also the sound quality doesn't seem very good ( poor bass, low sound, etc. ). So my question is this, does anyone recommend a software or app that can improve the sound quality? Thank you for your time.

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HP Support Agent
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Message 2 of 2
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Thank you for posting on the HP Support Community.

  • Have you tried with different headphones or earphones?
  • Have tried with a different Video player or online videos?

Once you have made sure that your sound drivers are updated and hardware is working properly you will need to search for a sound equalizer that works well for you from Microsoft store:


Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.


I am an HP Employee

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