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‎04-04-2020 06:21 AM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

I have a set of Bose external speakers that I hooked up to my Envy laptop.  All I get out of the Bose is a steady hum, no sound.  They worked on my Windows 7 system, can someone tell me why I cannot  get any sound from this new notebook and how to get the Notebook to recognize the Bose?

1 REPLY 1

‎04-08-2020 06:38 PM

HP Recommended

Hi @Dakota12

 

Welcome to the HP Support Community. I'd be happy to assist you with the external speakers.

 

To better assist you - Are you using a wired or wireless speakers? 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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