audio problem

[Buzzy6865]

Good day please i bought a new HP laptop, coming home i found out that the pc has no audio sound even when i plug in ear phones or headset . I've tried to drive the audio driver yet still no sound . please help me fix this problem .

[zoey7886]

@Buzzy6865, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding audio problem on your new laptop! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I’m sorry to hear that your new HP laptop isn’t producing any sound — I know how frustrating that can be, especially when you’ve already tried updating the audio driver. Let’s work together to get this sorted out!

First, let's go through some quick troubleshooting steps:

Check the Volume and Mute Settings:

• Make sure the volume isn’t muted or set too low.
• Try adjusting the volume from both the taskbar and the keyboard function keys (like F2 or F3).

Select the Correct Playback Device:

• Right-click the speaker icon on the taskbar and select ‘Sounds.’
• Under the ‘Playback’ tab, check if the correct device (like your headphones or laptop speakers) is set as the default.

Run the Audio Troubleshooter:

• Go to Settings > System > Sound > Troubleshoot and follow the prompts.
• Let me know if it detects any issues!

Reinstall the Audio Driver:

• Open Device Manager (right-click the Start menu).
• Expand ‘Sound, video, and game controllers.’
• Right-click on your audio device, select Uninstall and restart your laptop — Windows should reinstall the driver automatically.

To better understand the issue, could you clarify a couple of things for me?

🔎 1. Does the sound issue happen with both the built-in speakers and when you plug in headphones, or just one of them?
🔎 2. Have you recently installed any software or updates that might have affected the audio settings?

Also let me know the model of your laptop. 

Looking forward to your response — we’ll get this sorted! 😊  

Take care, and have an amazing day!  

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Regards,