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gabbodc30
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Solved!

audio problems

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pavilion gaming laptop 15-cx0012nl
Microsoft Windows 10 (64-bit)

hi,

i have a problem with the audio on my HP pavilion gaming laptop 15-cx0012nl since i did an update from windows last september. 

In device manager there is the "intel high definition DSP" that give me error and i can't find the way to have my speakers back 

help please

thanks 

1 ACCEPTED SOLUTION

Accepted Solutions
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 4
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@gabbodc30,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues with the audio on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall the audio driver from the device manager and then download and install it from the below link.

 

Here is how it is done.

 

Download link: https://ftp.hp.com/pub/softpaq/sp96001-96500/sp96442.exe

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,958 2,603
Message 2 of 4
Flag Post
HP Recommended

@gabbodc30,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues with the audio on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall the audio driver from the device manager and then download and install it from the below link.

 

Here is how it is done.

 

Download link: https://ftp.hp.com/pub/softpaq/sp96001-96500/sp96442.exe

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

View solution in original post

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gabbodc30
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Thanks for your help. The only thing that i done for the resolution of the problem was the restart of the pc and the driver recovery of a device linked to pc's audio. As soon as i did the recovery everything came back to life.

thanks again

 

cheers

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,958 2,603
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@gabbodc30,

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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