audio renderer error: please restart your computer. learn more

[naomip2]

Hi, I keep getting the error:

audio renderer error: please restart your computer. learn more

I have tried updating my drivers, rebooting the computer and doing all the audio troubleshooting that HP recommends, but the error keeps re-occurring. Anyone have any solution to this? My laptop is only about a month old.

[zoey7886]

@naomip2, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Audio Renderer Error on HP Computers! 

We're thrilled to have the opportunity to assist you and provide a solution.  

The audio renderer error can be frustrating, especially when you have already attempted common troubleshooting methods. Here are some additional steps and solutions you might consider:

Check Audio Output Settings:

• Ensure that the correct playback device is selected for audio output.
• Right-click the speaker icon in the taskbar and select "Playback devices." Ensure your preferred audio output is set as default.

Update Audio Drivers:

• Even if you have already updated your drivers, it's worthwhile to check for the latest updates directly from the HP website or your audio device manufacturer.
• Visit HP Customer Support - Software and Driver Downloads and enter your laptop model to find the latest drivers.

Disable and Enable Audio Device:

• In Device Manager, right-click your audio device under "Sound, video and game controllers," and select "Disable."
• Wait for a few moments and then select "Enable."

Run Audio Troubleshooter:

• Open Settings > Update & Security > Troubleshoot > Playing Audio and run the troubleshooter. Follow the on-screen instructions.

Change Audio Format:

• Open Sound settings from the control panel, go to the Playback tab, and select your audio device.
• Click "Properties," then go to the "Advanced" tab. Experiment with different sample rates and bit depths.  

Hope this helps! 

Take care, and have an amazing day!  

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