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- HP Community
- Notebooks
- Notebook Audio
- audio stuck on mute and unable to open active tabs

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04-07-2020 07:28 AM
Hi, I have a HP Spectre x360. The audio is stuck on mute in desktop mode but goes to 100 when i rotate it into tablet mode. Also I cannot switch between active programs using mouse click on taskbar. I can see them when i hover over a group of tabs but it does not open any when i click. The only way is by using alt-tab.
I have tried using a different mouse for the tab issue. I have tried headphones for audio issue. neither worked.
I have updated audio drivers several times. And it hasnt fixed the issue.
I have done complete fresh windows 10 install through settings >recovery. cleaned up all my files. This hasnt fixed the issue.
I have also run hardware diagnostic scans using hp diagnostic tools. and none of the tools find any problems.
Please help!
04-12-2020 11:19 AM
@anuradha252 Welcome to HP Community!
I understand that audio is stuck on mute and unable to open active tabs.
Do not worry. I will try to fix the issue.
Please try updating the computer, this will install the latest updates -
Step 1 Windows Updates -
1) In the search box, type, and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Step 2 Install updates using HP Support Assistant
- In the search box, type, and open HP Support Assistant.
- Check for updates.
- If the updates are available, click on install and restart the computer.
Note: If you do not have HP Support Assistant installed, Click here to download the same.
Also, please update the BIOS and check.
Keep us posted,
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