audio

[rajat08]

 Sir ,

        i have recently upgraded windows 8.1 to  windows10 pro before 1 month  , after that  i found that my audio sound is not like same as previous . also ,my mute button is not lighting it is only functioning ,,previously i have realtek hd audio driver , but i cant find it after upgrading instead of this i have  microphone ( high  definition audio device and speaker 2 high definition audio device . so i  request to u plz solve my issues as soon as possible .

[SDJL · Accepted solution]

Hi @rajat08,

Welcome to HP Forums! I have read your post and wanted to help.

I understand that the audio sound is different after upgrading to Windows 10, the mute LED is not lit on, and the audio driver is missing.

Please re-install the audio driver: sp71918.exe Restart your laptop, and check the sound, mute light, and audio driver again.

The link for all the drivers: http://support.hp.com/us-en/drivers/selfservice/HP-15-d000-Notebook-PC-series/6529963/model/6622223

Let me know if it helps.

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:
 

Regards,

[rajat08]

thank u so much sir , i got that audio driver ,after downloading the  file , follwed by installing after that i restart ,, i found mute  light is working ,also sound system  

[SDJL]

Hi @rajat08,

Glad to hear that it is working.

Have a good day!