auvio speaker won't work

[gsh3264]

I have a AUVIO expanding speaker which doesn't work on the pc. It plugs into the headphone jack but no sound.

It works fine on my Nexus 7 pad, and my phone.

I'm running windows 10 64 bit version 1607.

Thanks for any help

[sandytechy20]

@gsh3264

Thank you for visiting the HP Support Forums and Welcome. I have read about your audio issue on your computer.

However, I will need a few details to provide an accurate solution,

• Please connect a different headphone in the headphone jack of the computer and check if it is working.
• And check the volume settings in the computer and increase the volume.

Reply with the result of the above-mentioned steps, for further assistance.

[gsh3264 · Accepted solution]

Thanks for the info.

 I plugged headphones in, and they also didn't work. In fooling around with the headphone connection, i forced it into the input connector and it worked. I did the same with with the auvio and it also works.

Problem solved.  Just needed to plug it in more forcefully.

thanks for your help!

[sandytechy20]

@gsh3264

Thanks for the reply,

Good to know that issue is resolved.

Feel free to contact us if you need any assistance in future.

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