b and o not showing speaker

[Venoghost1]

[TheHelper0007]

Hi @Venoghost1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand how frustrating it must be to see this message when trying to adjust your audio settings, especially when you're expecting full control over your equalizer. Let’s go through some troubleshooting steps to resolve this issue:

Check if an External Audio Device is Connected:

• The message suggests that an external device (like headphones or speakers) is plugged in. Try unplugging them and see if the equalizer settings become available.

Restart Your Laptop:

• Sometimes, a simple restart can refresh the audio drivers and settings, resolving the issue.

Check Audio Output Device Settings:

• Right-click on the Speaker icon in the taskbar → Select Sounds → Go to the Playback tab → Ensure the correct audio output device is set as default.

Update or Reinstall Audio Drivers:

• Open Device Manager (Press Win + X → Select Device Manager).
• Expand Sound, video, and game controllers.
• Right-click your audio device (Realtek, Bang & Olufsen, or HP Audio) → Select Update driver → Choose Search automatically for drivers.
• If updating doesn’t help, right-click again and choose Uninstall device, then restart your laptop to reinstall the driver.

Check HP Audio Control Settings:

• Open HP Audio Control (or Bang & Olufsen Audio Control if available).
• Look for EQ Control settings and see if they are grayed out or available after unplugging external devices.

Run Windows Audio Troubleshooter:

• Go to Settings (Win + I) → System → Sound → Troubleshoot audio and follow the on-screen instructions.

If none of these steps resolve the issue, let me know, and we can explore further solutions. Hope this helps! 😊

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

darkmaniac0007

HP Support