bad and disort sound

[ronaldfrederiks]

Got the laptop now for 8-9 months.

And the sound is just getting worst.

have reinstalled the driver.

But dit not work.

I know that laptop speakers aren't that great, but it is a new laptop.

Even my old acer apire one , sounds better. and he is 4-5 years old.

What can be the problem with it?

Greets  Ronald Frederiks

[DavidSMP]

Hi @ronaldfrederiks,

Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand that there are audio issues with your unit. The sound is distorted. I’ll be glad to assist you.  Commendable job on installing the audio drivers.  It is a privilege to work with a technical specialist like yourself. Please let me know if the drivers were updated from the HP support site in your reply.

This could be a possible hardware issue with the speakers or the sound card. To isolate it correctly, you could connect a headset to the headset port of the unit to check for distortions. If there is clear audio, No further troubleshooting is required. The speakers may be faulty.

 You could possibly visit this link: http://hp.care/2cqih60  to try and resolve the issue if the sound is distorted with the headset also.

Hope this helps. Please let me know how this goes. To simply say thanks for my efforts to help, please click the "Thumbs Up" button. Please remember to mark "Accept as Solution" if this helps.Thanks and have a blessed week ahead!

[ronaldfrederiks]

I Find solution..
In startmenu there was" dts control panel".
And reset it to default settings.
Now the sound is much better.

Gr Ronald

[DavidSMP · Accepted solution]

Hi @ronaldfrederiks,

I thank you very much for your quick response. I am very happy for you that you have figured out a way to fix the issue from DTS control panel. As I was on a long weekend I could not respond right away. You are very smart and technically savvy to figure it out!. Good for you. Please mark this as "Accepted solution" as it will help many others with the same issue to get the issue resolved. I thank you very much for letting HP know through the forums about the resolution.  It is always a privilege to work with a competent tech-savvy individual.

To simply say thanks for my efforts to help, please click the "Thumbs Up" button. Please remember to mark "Accept as Solution" if this helps. You take care and have a blessed week ahead!