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HP Recommended
HP Pavilion 15 Notebook PC
Microsoft Windows 10 (64-bit)

I recently posted here asking how I could recover the beats audio control panel which I had lost following a Windows reinstall. I eventually traced the correct software required.

 

Solution can be seen here: https://h30434.www3.hp.com/t5/Notebook-Audio/beats-audio-software-cp/m-p/7950802#M113442

 

The problem now is every time the Realtek audio drivers are updated, the beats audio is removed again and I have to keep reinstalling the original drivers.

 

Is there any way to prevent the beats controls being removed? My notebook audio is really bad without beats installed.

2 REPLIES 2
HP Recommended

Hi@dunworkin, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps Audio issue 

 

 

To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.

Option 1: Download and install the SoftPaq to update the audio driver:

 

 

Update the BIOS

 

Realtek High-Definition (HD) Audio Driver

 

Option 2: Update the audio driver in Device Manager

  1. Open Device Manager.
  2. Expand Sound video and game controllers.
  3. Right-click on Realtek Audio Device.
  4. Select Update Driver Software.
  5. Select Search automatically for updated driver software.
  6. Follow the on-screen instructions to download and install the driver.

             

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

HP Recommended

No. That softpaq won't run on my machine.

 

So every update to Realtek audio I lose my beats audio cp again.

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