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02-07-2021 08:10 AM
Product: HP Pavilion 15 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)
I recently posted here asking how I could recover the beats audio control panel which I had lost following a Windows reinstall. I eventually traced the correct software required.
Solution can be seen here: https://h30434.www3.hp.com/t5/Notebook-Audio/beats-audio-software-cp/m-p/7950802#M113442
The problem now is every time the Realtek audio drivers are updated, the beats audio is removed again and I have to keep reinstalling the original drivers.
Is there any way to prevent the beats controls being removed? My notebook audio is really bad without beats installed.
2 REPLIES 2
02-10-2021 01:46 PM
Hi@dunworkin, Welcome to the HP Support Community!
Request you to follow the below troubleshooting steps Audio issue
To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.
Option 1: Download and install the SoftPaq to update the audio driver:
Update the BIOS
Option 2: Update the audio driver in Device Manager
- Open Device Manager.
- Expand Sound video and game controllers.
- Right-click on Realtek Audio Device.
- Select Update Driver Software.
- Select Search automatically for updated driver software.
- Follow the on-screen instructions to download and install the driver.
Hope this helps! Keep me posted.
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