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‎09-12-2016 05:08 PM

HP Recommended
Product: HP Pavilion - 15-p264na
Operating System: Microsoft Windows 8.1 (64-bit)

hi

after a clean install of windows 8.1 the beats audio  will not open.

It appears in the control but when i click on it nothing happens.

I have sound, and everthing seems to be working ok but im curious to know whats happened to it.

When i go to device manager and select sound,video and game controllers, there are 2 devices 1 is AMD high definition audio and the other just says high definition audio device.both drivers are up to date.

I have look through the forums here and tried some of the links for the itd drivers but they will not install.

Any help would be appreciated 

 

 

 

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-13-2016 01:45 AM

HP Recommended

Hi,

 

Download and reinstall the Realtek HD Audio software package on the following link.

 

http://ftp.hp.com/pub/softpaq/sp69001-69500/sp69164.exe

 

When the installation has completed, restart the notebook.

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

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3 REPLIES 3

‎09-13-2016 01:45 AM

HP Recommended

Hi,

 

Download and reinstall the Realtek HD Audio software package on the following link.

 

http://ftp.hp.com/pub/softpaq/sp69001-69500/sp69164.exe

 

When the installation has completed, restart the notebook.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎09-14-2016 01:25 PM

HP Recommended

thank you

worked a treat

Was this reply helpful? Yes No

‎09-14-2016 01:35 PM

HP Recommended

You're welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
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