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‎01-11-2020 01:22 PM

HP Recommended
Product: hp15-db0004dx
Operating System: Microsoft Windows 10 (64-bit)

is it on or is it off.is it on or is it off.


 on Freshboot the BlueTooth Works as it should,    blue Tooth audio headphobes works too.  then without warning, the audio stops working.  i try to pair the bluetooth headphones again but it fails.  then i try turning off the bluetooth hardware and it fails..  

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-14-2020 08:27 AM

HP Recommended

@PapaRyzen Welcome to HP Community!

 

I understand that you are unable to connect the Bluetooth device.

 

Please update the Realtek Bluetooth and WLAN drivers.

 

Please click to download the drivers.

 

https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98235.exe

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

View solution in original post

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1 REPLY 1

‎01-14-2020 08:27 AM

HP Recommended

@PapaRyzen Welcome to HP Community!

 

I understand that you are unable to connect the Bluetooth device.

 

Please update the Realtek Bluetooth and WLAN drivers.

 

Please click to download the drivers.

 

https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98235.exe

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

Was this reply helpful? Yes No
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