bluetooth connects / but no audio.

[Kerlo]

bluetooth connects / but no audio.

[Garp_senchau]

@Kerlo, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Set Bluetooth Device as Default Playback

Right-click the sound icon in the taskbar > Select "Sounds" (or "Sound settings").

Go to the Playback tab.

Find your Bluetooth device.

Right-click it > Set as Default Device.

Click OK and try playing audio again.

Restart Bluetooth Audio Services

Press Win + R, type: services.msc

Scroll down to:

Bluetooth Support Service

Bluetooth Audio Gateway Service (if available)

Right-click each > Restart.

Reconnect your Bluetooth audio device.

Update/Reinstall Bluetooth and Audio Drivers

Bluetooth audio often depends on both Bluetooth and Realtek audio drivers.

A. Update via Device Manager

Press Win + X > choose Device Manager.

Expand: Bluetooth Sound, video and game controllers

Right-click each relevant driver:

Bluetooth, Audio 

Click Update driver > “Search automatically…”

B. Reinstall Manually (Best Option)

Download from HP here:
HP Laptop - 14-dk1074nr Software and Driver Downloads | HP® Support

Under Driver – Audio:

Install the latest Realtek Audio Driver

Under Driver – Network or Bluetooth:

Install the latest Bluetooth driver

Reboot after installing both.

Remove & Re-Pair Bluetooth Device

Go to Settings > Bluetooth & devices

Click on your Bluetooth audio device > Remove device

Reboot your laptop

Re-pair the Bluetooth device again

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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