Create an account on the HP Community to personalize your profile and ask a question
05-18-2020 11:45 AM
Video and Speakers work but built in microphone does not function when using Skype, Zoom or Google Meet. Have tried resetting microphone permissions for the system and apps without luck. Installed browser is MS Edge but have Google Chrome as default. Starting to think it's a defective Bang & Olofsun microphone..... and I should simply purchase a USB mic to try as a workaround.
Any suggestions would be helpful.
05-28-2020 03:56 PM
@Netwit45 Does it not work during the video conference alone or is it generally not working either, did you try using the windows recorder to check if it works otherwise?
Meanwhile, here's a few things that should help if the microphone is not working either way:
In Windows, search for and open Control Panel.
Under Hardware and Sound, click Troubleshoot audio recording.
Administrator permission is required to run this program. If prompted, type the administrator password or provide confirmation.
The Sound troubleshooter opens. Click Next. The troubleshooter begins checking the audio service status.
Select the device you want to troubleshoot, and then click Next.
Follow the on-screen instructions and make any changes suggested by the troubleshooter. When done, close the troubleshooter.
If the problem persists, continue to the next step.
We may need to reset the privacy settings for the Microphone if the issue occurred after any recent windows updates:
- Open Settings from your start menu.
- Click on Privacy in order to access all your privacy settings.
- Select Microphone from the left pane and then click the Change button.
- Now, turn on the microphone for this device.
- Turn on Allow apps to access your microphone.
- Finally, in the app list, make sure to turn on microphone access for every app you want to give permission to access your microphone.
- Repeat the same exact steps but for your webcam this time.
If the issue persists, uninstall the microphone driver and restart to automatically install a fresh driver for the same.
- Open device manager, the fastest way is through the search bar:
- Open ‘Audio Inputs and Outputs’
- Left-click on your recording device.
- In the menu that opens up Click ‘Uninstall’.
- delete the driver. click apply/OK and then, restart the pc.
P.S: Welcome to HP Community 😉
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on the post you feel, helped you the most,
Have a great day!
I am an HP Employee
Didn't find what you were looking for? Ask the community