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HP Recommended
HP Gaming Pavilion - 15-cx0056wm
Microsoft Windows 10 (64-bit)

I have a HP Gaming Pavilion - 15-cx0056wm which i have been using since 2019. I just installed some social media apps including skype, whats app and zoom. When i video chat using these media apps, i can hear what others say clearly, but they cannot hear me.

Kindly help me with possible solutions to the problem. Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Oghweniale

 

Welcome to the HP Support Community. I'd be happy to assist you with the microphone issue.

 

1.) Connect the microphone to the computer.

2.) In Windows, search for and open Sound.

3.) Click the Recording tab in the Sound window.

 

Recording tab in the Sound window

 

4.) From the Recording tab of the Sound window, select the port that you want to use. There could be one or more ports.

5.) If the device you want to use contains a small circle with an arrow pointing down, the device is disabled. To enable the device, right-click the device name and select Enable.

 

Enable selection in the Sound window

 

6.) Click Set Default to make this device the default audio input device.

 

Set Default option in the Sound window

 

7.) Click OK to make the changes.

 

You may also refer to this document - HP PCs - Advanced Microphone Troubleshooting

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

Hi @Oghweniale

 

Welcome to the HP Support Community. I'd be happy to assist you with the microphone issue.

 

1.) Connect the microphone to the computer.

2.) In Windows, search for and open Sound.

3.) Click the Recording tab in the Sound window.

 

Recording tab in the Sound window

 

4.) From the Recording tab of the Sound window, select the port that you want to use. There could be one or more ports.

5.) If the device you want to use contains a small circle with an arrow pointing down, the device is disabled. To enable the device, right-click the device name and select Enable.

 

Enable selection in the Sound window

 

6.) Click Set Default to make this device the default audio input device.

 

Set Default option in the Sound window

 

7.) Click OK to make the changes.

 

You may also refer to this document - HP PCs - Advanced Microphone Troubleshooting

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

HP Recommended

Thanks a million Asmita. My microphone has started working properly and others on skype, whats app and zoom can hear me loud and clear.

HP Recommended

Hi @Oghweniale

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

Asmita
I am an HP Employee

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