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‎07-06-2017 04:35 AM

HP Recommended
Product: Envy dv7
Operating System: Microsoft Windows 8.1 (64-bit)

Have installed windows 8.1.

Beats Audio Control Panel is visable but cannot open.

 

 

When trying to open get following message : Cannot Find .startup file!.

 

 

Can i please get a link to a driver file that can correct this please.

 

Thanks.

 

 

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-13-2017 02:32 AM

HP Recommended

Hi,

 

Try reinstalling the IDT software package on the link below - this should also correct the issue with Beats gui.

 

http://ftp.hp.com/pub/softpaq/sp59501-60000/sp59654.exe

 

When the reinstallation has completed, restart the notebook.

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

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6 REPLIES 6

‎07-06-2017 04:40 AM

HP Recommended

Hi,

 

Can you post back with the full Model No. and Product No. of your dv7 series notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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‎07-07-2017 01:38 AM

HP Recommended

HP Envy dv7-7204TX notebook PC

Model No. C7D55PA#AKL

 

Thanks.

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‎07-13-2017 02:24 AM

HP Recommended

HP Envy dv7-7204TX notebook PC

Model No. C7D55PA#AKL Thanks.

Was this reply helpful? Yes No

‎07-13-2017 02:32 AM

HP Recommended

Hi,

 

Try reinstalling the IDT software package on the link below - this should also correct the issue with Beats gui.

 

http://ftp.hp.com/pub/softpaq/sp59501-60000/sp59654.exe

 

When the reinstallation has completed, restart the notebook.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎07-13-2017 02:57 AM

HP Recommended
Link Worked. Thanks
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‎07-13-2017 03:20 AM

HP Recommended

You're welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
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