cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
150
Flag Post

cortona issue

HP Recommended
pavilion 360
Microsoft Windows 10 (64-bit)

i am unable to access cortona on my laptop and I am not getting audio when I am using chrome browser

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
26,168 26,154 1,732 2,388
Message 2 of 2
Flag Post
HP Recommended

@shanmukh_m,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that Cortana is not working on your computer and you are also facing issues with the audio.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the exact issue you are facing when using Cortana?

Have you turned on the Cortana feature?

 

Meanwhile, I recommend you follow the below steps and check if it helps.

  1. Press the Windows key + S simultaneously to open Cortana.
  2. Click the Notebook button. It's the little notebook icon underneath the house icon on the left side of your screen.
  3. Click on Settings.

    Press the Windows key + S, click on the notebook button, and then click on settings.

  4. Click on the On/Off switch underneath the Hey Cortana heading.

    Click the On/Off switch underneath the Hey Cortana heading.

Follow the below steps to set up Cortana

  1. Click on the Start Menu button. It's the Windows icon in the bottom left corner of your screen.
  2. Click All apps.

    Click on the Start menu button and then click on All apps.

  3. Click Cortana.
  4. Click on the Cortana button. It's the circle icon above the Windows icon.

    Click Cortana and then click the Cortana button.

  5. Click Use Cortana.
  6. Click Yes if you want speech, inking, and typing personalization turned on. This helps Cortana get to know you better and can help her complete various tasks. You can also choose No thanks if you don't want this feature turned on.

    Click Use Cortana and then click yes.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation