• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
pavilion 360
Microsoft Windows 10 (64-bit)

i am unable to access cortona on my laptop and I am not getting audio when I am using chrome browser

1 REPLY 1
HP Recommended

@shanmukh_m,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that Cortana is not working on your computer and you are also facing issues with the audio.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the exact issue you are facing when using Cortana?

Have you turned on the Cortana feature?

 

Meanwhile, I recommend you follow the below steps and check if it helps.

  1. Press the Windows key + S simultaneously to open Cortana.
  2. Click the Notebook button. It's the little notebook icon underneath the house icon on the left side of your screen.
  3. Click on Settings.

    Press the Windows key + S, click on the notebook button, and then click on settings.

  4. Click on the On/Off switch underneath the Hey Cortana heading.

    Click the On/Off switch underneath the Hey Cortana heading.

Follow the below steps to set up Cortana

  1. Click on the Start Menu button. It's the Windows icon in the bottom left corner of your screen.
  2. Click All apps.

    Click on the Start menu button and then click on All apps.

  3. Click Cortana.
  4. Click on the Cortana button. It's the circle icon above the Windows icon.

    Click Cortana and then click the Cortana button.

  5. Click Use Cortana.
  6. Click Yes if you want speech, inking, and typing personalization turned on. This helps Cortana get to know you better and can help her complete various tasks. You can also choose No thanks if you don't want this feature turned on.

    Click Use Cortana and then click yes.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.