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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- Notebook Audio
- dead won't power up after replacing new battery

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04-03-2017 06:28 AM
Hi! @noweddie, Welcome to HP forums.
I understand your laptop is not powering on after replacing the battery on your PC.
Don't worry I will try to help you out.
Did you make any software changes on your PC?
Have you tried checking with a different adapter?
Do you see the charging led on your PC when it is connected with an adapter?
Try performing a hard reset on your PC and check if it helps.
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices, such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Remove the battery from the battery compartment.
Press and hold the Power button for about 15 seconds to drain residual electrical charge from the capacitors that protect the memory.
Insert the battery and plug the AC adapter back into the notebook, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
On the Options screen, select Continue and continue to Windows 10.
If a startup menu opens, use the arrow keys to select Start Windows Normally, then press the Enter key.
Reconnect each of the peripheral devices.
Refer this article to further troubleshoot no power issues.
If the issue still persists after trying out the steps it is a hardware issue, please contact HP support for service options.
Link to contact HP.
Take Care!
Have a pleasant day ahead! 🙂
A4Apollo
I am an HP Employee