defective 3.5mm audio jack

[ndm8984]

audio jack is broken. sound breaks off unexpectedly and with the slightest motion sound disappears. no problems with the ear phones. They work very well when connected to a different audio jack. value solutions

[Deep_World]

Hi @ndm8984,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

Since you’ve already confirmed your earphones work perfectly on other devices, this points to a possible hardware fault with the audio jack itself. If the below steps don’t resolve the issue, the jack may need repair or replacement at an HP authorized service center.

1. Driver Check:
   • Open Device Manager → expand Sound, video and game controllers.
   • Right‑click your audio driver (usually Realtek or Intel Smart Audio) → select Update driver.
   • Restart your laptop after updating.
2. Audio Settings Reset:
   • Go to Settings > System > Sound.
   • Under Advanced sound options, reset to default and test again.
3. HP Hardware Diagnostics:
   • Restart your laptop and press F2 to enter HP PC Hardware Diagnostics.
   • Run a component test for audio to check if the hardware is detected properly.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

 

[Deep_World]

Hi 

  

Hope you're rocking an amazing day! We just wanted to check in and see if everything is sorted. If you need any more help or just want to say hi, we're here for you - just a message away! 

Take care, and stay fantastic! 

Best regards,

Deep_World