distorted slow-mo sound

[wakeupmaggie]

Every day for  about  two  weeks  I  have  been  running the sound test,  rebooting my computer, run  the  Bios ,rebootedd, Uninstalled  the  speaker  sound.Rebooted.    It  continues to get distorted.I  followed  the file instructions  from  HP  I  dont  know  what  else  to  do.

[KrazyToad]

@wakeupmaggie

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

If the issue persists run an Audio Test from F2 Diagnostic

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Audio
 

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[wakeupmaggie]

I have done all the testing and driver updates and I think it has something to do with my power source now. Or something has just taken over my laptop. Now the power kept switching over to battery and that drained pretty fast.. talking minutes here. I am going to order a new power Ford and cross my fingers.  I will be back if that doesn't help.

[KrazyToad]

Thanks for keeping me posted

Drop us a message if you need further assistance 😊

[wakeupmaggie]

ok  I  tried  a  different  power  cord  ...  I think  something is wrong  on  the  adapter  connection inside  the  unit it's self.  the batter  is  not  charging  with  either  cord  of  the  cords  I  have  tried. I  am  afraid  to  let the battery  run  completely  dead ( it is  draining  too  quickly)  then  I  dont  think  I  could  restart at all the little  lights  on  the side  of  the  unit  were  white and  one  was  a  bit  intermittant.  those  lights  have  never been  white  before  as  far  as I  know.  no  little  blue  light  either.

[praveen196]

@wakeupmaggie

In that case, I would suggest you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!