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05-03-2020 01:12 PM
Every day for about two weeks I have been running the sound test, rebooting my computer, run the Bios ,rebootedd, Uninstalled the speaker sound.Rebooted. It continues to get distorted.I followed the file instructions from HP I dont know what else to do.
05-11-2020 05:21 AM
Welcome to HP Community
I have gone through your Post and would like to help
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
If the issue persists run an Audio Test from F2 Diagnostic
- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Audio
Keep me posted how it goes
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
05-12-2020 11:01 AM
I have done all the testing and driver updates and I think it has something to do with my power source now. Or something has just taken over my laptop. Now the power kept switching over to battery and that drained pretty fast.. talking minutes here. I am going to order a new power Ford and cross my fingers. I will be back if that doesn't help.
05-13-2020 01:46 PM
ok I tried a different power cord ... I think something is wrong on the adapter connection inside the unit it's self. the batter is not charging with either cord of the cords I have tried. I am afraid to let the battery run completely dead ( it is draining too quickly) then I dont think I could restart at all the little lights on the side of the unit were white and one was a bit intermittant. those lights have never been white before as far as I know. no little blue light either.
05-15-2020 07:01 AM
In that case, I would suggest you contact our phone support and check for the support option. They will help you.
Here is how you can get in touch with phone support.
1)Click on this link - www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue.
Have a nice day!!