don't seem to be able to get the internal mic to work with the new laptop. There are 2 options

[cgonencoskun]

 don't seem to be able to get the internal mic to work with the new laptop.

There are 2 options for the mic. Microphone Array (intel Smart Sound Technology (intel SST)) and Stereo Mix (Realtek(R) Audio).
     * In the applications: Zoom, Microsoft Teams and Goole meet all say there is an issue with the Mic.
     * In control pannel->Sound. When testing either input device no noise registers with the test ie 'The highest value we saw was 0 percent'
     * In control pannel->Sound. When doing a troubleshoot for each device it states there are no issues.
     * I have gone in and uninstalled the drivers via device manager and re-installed them and still no fix.

apart from a total reinstall of the OS is there anything else someone can point me to please?

Thanks

Connor

[A_Gayathri]

Hi @cgonencoskun,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Hope this helps! Keep me posted. 

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