earphones not recognised

[bountybar]

Hi i have a problem well 2 or three but these are the main ones i really hope i can find some help first let me say that i did a reset on my laptop thing were starting to go wrong a little bit at a time anyway i decided to do a reset did what i was told and saved what was going to be deleted now i have a problem or three. 1. my ordinary simple earphones or buds that i was using before reset now no longer work been in to audio and found the jack plug socket is there but not working blacked out now comes problem 2. download the HP diagnostic tool just to find out if there is a driver missing downloaded it unpacked it tried to run it and was told that " HP HAS BEEN BLOCKED FROM RUNNING PROGRAMS ON THIS PC" **bleep** i did not block anything from anybody now i cant run the toll. now for 3. i also cant get any updates as i now get (0x82040fff) error code by this time i am beginning to wish i had not done a reset ever.

i would also like to say that getting to this page where i wanted to be in the first place was horrendous i did start of here then got redirected to to a virtual assistant that was absolutely rubbish  kept telling me what was wrong i didn't even get to ask the questing about my earphones she kept putting up about my microphone. SORY just really frustrated should have come on here when this all started i hope someone can help thank you for reading this

[praveen196]

@bountybar Welcome to HP Community!

Please provide the product number.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

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http://support.hp.com/us-en/document/c03754824

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[bountybar]

Hi i was asked to give further information on my laptop before i really could get help so this is the serial [edit]

and this is the Product Number K7R24EA#ABU it is a HP beats audio

PROBLEM :

I had to do a clean reinstall of windows 10 as there were various issues starting to evolve slow start up, running slow, programs not working properly you get the idea so tried a repair and the only result i got was a blue flickering screen and nothing. blue screen i thought that's it gone but managed to reformat and eventually got windows back on and running, however because of where i do my hobby music i use earphones or earbuds the 3.5 jack was working before i did the install now the computer does not even recognise the earphones tried going in to sound to adjust  but all that is there is the speaker no headphones show up but the headphone jack icon is there but it might as well not be as i cant do anything with it i tried all sorts of fixes that i found on YouTube but nothing works, oh an indecently the USB socket on the same side as the earphone jack has also stopped working how can i fix this, as we are still in lockdown i can not take it to a shop

Thanking anyone who can help

[Echo_Lake]

@bountybar

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• Step 1: Check the microphone hardware
• Step 2: Update the audio driver
• Step 3: Run the Audio Check in HP Support Assistant
• Step 4: Use the Troubleshooting tool
• Click here: https://support.hp.com/in-en/document/c04474731 Resolving Headphones and Headset Problems (Windows 😎
• The document might say windows 8 but the troubleshooting steps for 10 as well.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.