f11 key always on

[SP32]

The F11 light remains on and I can't get sound.  Any ideas?

[DavidPK]

Hi,

Can you post back with the full Model No. and Product No. of your notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information.

Regards,

DP-K

[SP32]

The computer is HP Spectra x360 onvertible

Product number:  V8T99Ua#ABA

thanks DP-K

[DavidPK]

Hi,

You're welcome

Hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand Sound, Video and Game Controllers - post back with the list of devices shown here.

Regards,

DP-K

[SP32]

Conexant ISST Audio

Intel (R) Display Audio

Plantronics Audio 628USB - this is a headphone that I use that seems to solve the problem

[DavidPK · Accepted solution]

Hi,

Try the following.

Download the Conexant HD Audio installer on the link below and save it to your Downloads folder.

http://ftp.hp.com/pub/softpaq/sp76001-76500/sp76172.exe

When done, hold down the Windows key and press R

Into the Run window, type devmgmt.msc and hit enter.

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Conexant device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

When complete, download and reinstall the Chipset driver on the following link.

http://ftp.hp.com/pub/softpaq/sp72001-72500/sp72025.exe

When the Chipset reinstallation has completed, restart the notebook.

When windows has reloaded, open your Downloads folder, right click on the Conexant installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook and let windows fully load for a few minutes before checking.

Regards,

DP-K

[SP32]

Seems to have done it - thanks.  That was very helpful.

[DavidPK]

You're welcome

All the best,

DP-K