flat/no bass sound on HP victus 16

[pat121238]

i have a Victus by HP 16-e0215ax and i just bought the laptop last week. when I updated my drivers last night (windows update) my audio quality changed and it was horrible, there was no or little bass output. I have tried the windows troubleshoot and Ive been reinstalling my audio drivers but it doesnt help. what should i do? is there any other way to fix this? 

[Elohi_NR · Accepted solution]

Hi @pat121238,

Welcome to the HP Support Community. 

I'd like to help!

You’ve done an excellent job of diagnosing the issue from your end. Superb effort and spectacular research were done as well.  

Since you have tried all the possible steps, This might require one on one interaction to fix the issue.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

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[farn0093]

(I,m translate from google translate)
- go to device manager

- and go to (sound, video and game controllers)

- Then right click on the sound driver

- then click update

- browse my com for drivers

- let me pick from a list

- uncheck here

- find (realtek)

- Try to find the best driver for you (recommend 6.0.9119.1 if you have one).

hope you understand
(I,m translate from google translate )

I'm sorry if I use bad language.