for HP laptop 15-dy2000 - after BIOS update to F.36 the Realtek Audio driver has disappeared!

[efm_productions]

I performed the BIOS update as prompted to by HP Support Assistant. Can HP folks (or any one else )please tell me how to get and re-install the necessary Realtek driver????

Thanks in advance!

[Irfan_06]

Hi @efm_productions,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop audio drivers.

To reinstall the necessary Realtek driver for your HP Laptop PC 15-dy2000 after a BIOS update, follow these steps:

Visit HP's Support Website:

• Go to HP Support.
• Enter your laptop model (15-dy2000) in the search bar.

Navigate to Drivers & Software:

• Click on your laptop model from the search results.
• Choose "Drivers & Software" from the menu.

Select the Operating System:

• Ensure the correct operating system is selected (Windows 10, Windows 11, etc.).

Find the Audio Drivers:

• Look for the "Driver-Audio" section or similar.
• Locate the Realtek audio driver.

Download the Driver:

• Click the download button next to the Realtek driver to get the latest version.

Install the Driver:

• Once downloaded, locate the file in your downloads folder.
• Double-click the file and follow the on-screen instructions to install it.

Restart Your Laptop:

• After the installation is complete, restart your laptop to ensure the changes take effect.

Additional Steps (if needed):

Device Manager:

• Right-click on the Start button and select "Device Manager."
• Expand "Sound, video and game controllers."
• Right-click on your Realtek device and select "Update driver."
• Choose "Search automatically for updated driver software."

HP Support Assistant:

• If you have HP Support Assistant installed, you can also check for updates through it. Open the application and go to "Updates" to see if it suggests any audio driver updates.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[efm_productions]

Thank you Irwin6. I followed your instructions to the letter but the Realtek driver doesn't install! 

Device Manager doesn't even have a "Sound, Video and game controllers" category.

I am at a loss. I don't understand what the BIOS update did to remove this driver and create a scenario whereby it is not reinstalling.

Please advise if possible.

[Irfan_06]

Hi @efm_productions,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Kindly refer to the steps on this link to further troubleshoot and let me know if that resolves the issue.

If the issue still persists, refer to the steps on this link to perform a recovery and let me know if that resolves the issue. (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[efm_productions]

Dear Irwin6,

although none of your suggestions resolved the issue, I kept on digging and came across a Dell user with the same issue who saw a Realtek Driver listed in Programs and Features.

I checked Programs and Features and saw that there was a Realtek driver listed as well.

I uninstalled it and rebooted and the Realtek driver once again appeared in Device Manager under Sound, Video and Game Controllers!

I'm not sure why the BIOS update resulted in this condition???

Thanks for your help all the same.

Best Regards.

[Irfan_06]

Hi @efm_productions,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in contacting HP community support and If you need any assistance in the future, feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support