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san13
Level 1
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Message 1 of 2
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generic driver issue

HP Recommended
Example: Pavilion au 007tx
Microsoft Windows 10 (64-bit)

when i am going to sound properties and troubleshoot their are shown generic driver issue and also i cant enable the sparticle sound even dollby atmos installed. how to fix this issue i already posted on windows community but no one can reply 

i troubleshooting step after their are shown restsrt after restart again show troubleshoot this LoL.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@san13,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?
  • What is the exact issue you are using?
  • Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you uninstall the audio driver from device manager and then download and install the driver from the below link and test.

 

https://support.hp.com/in-en/drivers

 

Here is how it is done.

  1. Start Control Panel, click Hardware and Sound, and then click Device Manager.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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