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evantrease
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Solved!

headphones and microphone

HP Recommended
HP Pavilion x360 - 14m-cd0005dx
Microsoft Windows 10 (64-bit)

Whenever I plug in my headphones, the sound still plays on the laptop speakers. If I restart my computer, it fixes the problem; however, if I unplug my headphones later on and then plug them back in, the problem comes back. And today, I was on a Zoom call and my headphones were plugged in and my mic didn't work, so I unplugged my headphones and my laptop mic didn't work. I plugged in my headphones again and the sound only came out of the speakers. I troubleshooted everything and nothing worked. 

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Accepted Solutions
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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@evantrease

 

Welcome to HP support community.

 

Check if the Headphones are enabled as a playback device. 

To do this, please see the steps below: 

  • Click the Start Pearl and then type Sound in the Start Search Box. 

  • Select Change Sound Card Settings in the Start Menu Options. 

  • Next, under the Playback Tab, right click and select Show Hidden Devices and Show Disconnected    Devices if available. 

  • Select Headphones and enable.

Update the Bios, chipset and audio driver using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

 

HPSA will automatically search for all the latest drivers for your Notebook

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

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1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
28,028 27,858 1,521 1,617
Message 2 of 2
Flag Post
HP Recommended

@evantrease

 

Welcome to HP support community.

 

Check if the Headphones are enabled as a playback device. 

To do this, please see the steps below: 

  • Click the Start Pearl and then type Sound in the Start Search Box. 

  • Select Change Sound Card Settings in the Start Menu Options. 

  • Next, under the Playback Tab, right click and select Show Hidden Devices and Show Disconnected    Devices if available. 

  • Select Headphones and enable.

Update the Bios, chipset and audio driver using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

 

HPSA will automatically search for all the latest drivers for your Notebook

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
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