headphones jack is not working properly

[abanoub0]

i have a problem that the headphones is working with the speakers of the laptop (working at the same time) and i tried to disable one of them , but i couldn't .

at the first headphones weren't working at all after i downloaded drives from the site it worked with the speakers.

any soulution ?

[Jeet_singh]

@abanoub0,

Thank you for posting your query on HP Community,

Let's try these steps here: 

Step 1: To make headphone as the default device

a.    Click on Start; Go to Control Panel.

b.    Click on Sound.

c.    Switch to Recording.

d.    Select your microphone/headset as the default device.

e.    Save the changes by clicking on OK.

Step 2: Updating the audio driver from Device Manager. 

- Select the Start  button, type Device Manager, and select it from the list of results.
- Look for Audio Inputs & Outputs and expand the List
- Look for the Audio drivers then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions.

Step 3: Uninstall and re-install your audio device drivers

Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

Then check the box delete the software for this device.

Now restart the computer and then update the Bios, Chipset and Audio drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Let me know how it goes for further assistance!

That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!