how to solve audio crackling, popping issue

[KC_KIKO]

I recently purchased a hp pavilion 15-au102TX laptop 2 weeks ago, than ask to update windows 10  anniversary. after i update the windows startup and shutdown sound is gone till now haven,t solve. so i try to update the realtek high definition audio driver download from HP webside, after that B&O Audio was missing, than i try to roll back driver finally B&O Audio was come back. but the sound have crackling, popping during play the music.

Problem

1. how to solve audio crackling, popping issue?

2. startup sound issue (It does't matter if it can not solve）

detail as bellow

Microsoft Windows 10 Home Single Language

BIOS version: Insyde F.23

sound, video and game controllers

-Intel(R) Display Audio: 9.22.0.354

-Realtek High Definition Audio: 6.0.1.7930

-NVIDIA Virtual Audio Device (Wave Extensible)(WDM): 3.50.2.0

regards KC

[Chimney_83 · Accepted solution]

Hi @KC_KIKO, 

Thanks for the post and Welcome to HP Forums, 

I see you are getting crackling noise from the notebook when you play audio. I will be glad to help. 

Kudos to you trying to fix the issue on your own and describing the steps and issue in good detail. 

Recommend you to try the steps below.

Open device manager.

In the list expand 'sound video and game controllers'

Right click 'Realtek high definition audio device' - choose disable - ignore warning and continue

Right-click same file choose 'update driver software' then 'browse computer for device software'

Choose 'let me pick from a list of device drivers on my computer'

Highlight 'high definition audio' (not Realtek) click 'next' again ignore warning and click 'yes' 

Restart the computer when prompted.

Let me know if this helped.

If the information I've provided was helpful,
Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,
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Good Luck.

[KC_KIKO]

Hi, Chimney_83

Thanks for your reply,

i just try the step as you mention, so far crackling noise is better than before but some time still got little bit, late me monitor one week i will late you know.

But now the B&O play audio control was disappear, and the sound quite low. so any idea to install back?

thanks you,

Regards,

KC