how to troubleshoot bluetooth speaker that came with purchased HP Laptop but don't work ?

[rubyjws]

The bluetooth speaker 360 that came with purchased laptop has not worked more than twice. How to troubleshoot? It will stayed connected with laptop for brief 10 seconds before power off; probably due to battery problem.

I have tried following but none worked:

1. search online to fix-it-yourself
2. register this under HP Account for Laptop but serial number is not recognized
3. charged it for days before use

[Nal_NR]

Hi @rubyjws,

Welcome to the HP Support Community. 

I'd like to help!

When you cannot pair your computer with a Bluetooth device, you need to troubleshoot the Bluetooth connectivity. Use Device Manager to confirm that your computer supports Bluetooth. Make sure the Bluetooth signal is on. Remove any wireless interference causing the wireless signal between your computer and device to be too weak to make a good connection. Check the wireless communication settings and for driver updates. Restart the device and computer to resolve any connectivity error states. Also, you might need to uninstall the device and then pair it to the computer to reinstall the device driver to resolve any errors.

Confirm whether the computer has Bluetooth

If you cannot pair your computer with a Bluetooth device, you can use Device Manager to confirm whether your computer supports Bluetooth devices.

In Windows, search for and open Device Manager.

In Device Manager, look for Bluetooth or Bluetooth Radios in the list.

If Bluetooth does not display, your computer does not support it.

If Bluetooth displays, continue to the next step.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.
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