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espra28
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Message 1 of 2
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hp 620 no sound windows 10

HP Recommended
hp 620
Microsoft Windows 10 (64-bit)

I haven't had audio on my hp laptop for about a month now and I've tried almost everything I can think of to fix it. I've tried uninstalling and reinstalling the driver, disabling and enabling it, i've done a system restore, and I've looked at almost every page i can find where someone's had a similar issue. I tried troubleshooting, and my laptop says everything is working properly. I've tried downloading the hp troubleshooter, and it kept saying there was an error. My speakers don't work, and neither do my headphones. I haven't tried an hdmi cord yet because I'm using an older TV at the moment. Any help would be greatly appreciated. 

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
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Message 2 of 2
Flag Post
HP Recommended

Hi:

 

I don't think the problem is fixable.

 

Your PC is not supported by HP for W10, and the IDT audio is very hard to find working drivers for in W10.

 

I have two suggestions you can try, and if neither of them work, then a fix very much out of the question, and you should revert to W7 if you want the audio to work again.

 

See if installing this IDT audio driver works.  Restart the PC after installing.

 

This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

 

If that doesn't work, try this...

 

Go to the device manager and click to expand the Sound, video and game controllers device category.

 

1. Select IDT High Definition Audio CODEC under that category.

2. Select the Driver tab.

3. Click Update Driver... button.

4. Select  -> Browse my computer for driver software.

5. Select -> Let me pick from a list of device drivers on my computer.

6. Select  High Definition Audio Device (Not  IDT High Def...  this is important.) and click Next.

    A warning message may appear, but click Yes.

7. Windows has successfully updated your driver software.

8. Restart the PC.

 The key is step 6.

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