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HP Recommended
HP Envy x360
Microsoft Windows 10 (64-bit)

I've seen this issue all over the forums and the HP gurus don't post the solution; instead, opt for private messaging with the individual rather than posting the solution for the community to see. It's been a reoccurring theme that the speakers on this laptop crackle and pop like Rice Krispies.  Anyone?

 

 

-One extremely disappointed customer

1 REPLY 1
HP Recommended

@alessiocorbetto Did you check with a headphone or an external set of speakers to check if that works without the voice of the kraken? 😛

Did you update to the latest drivers from the HP website?

(Click here to find and install, if you haven't)

 

If the issue persists, please try the below steps:

  1. Go to Windows Device Manager > Sound, video and game controllers section.
  2. In the list of audio device drivers, look for Realtek High Definition Audio or Conexant (depending on what driver you have).
  3. Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
  4. Right-click and select Update Driver Software.
  5. Select Browse my computer for driver software.
  6. Select Let me pick from a list of device drivers on my computer.
  7. You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
  8. In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
  9. At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
  10. In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High Definition Audio.
  11. At the prompt to reboot, click Yes.
  12. Enjoy your music now without the noise.

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.