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‎10-14-2020 02:15 AM

HP Recommended
Product: HP Envy 360
Operating System: Microsoft Windows 10 (32-bit)

I have new envy 360...the on boardmicrophone doesnt work. the diagnostics show it as unplugged - how can i turn it on  / plug in?

1 person had the same question
1 REPLY 1

‎10-16-2020 03:53 PM

HP Recommended

@LYTHAMITE

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. Restart your computer.

    If the problem persists, continue using these steps.

  2. In Windows, search for and open Device Manager.

  3. If there is no Imaging devices category listed, select Action, then Scan for hardware changes.

    Image: Scan for hardware changes

  4. If Device Manager does not recognize the webcam after the scan, use Microsoft System Restore to go back to a time when the webcam was working properly.

    If problems persist, the webcam might have become unplugged internally, and the computer might require service to correct the issue.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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