hp envy says internal microphone is unplugged?

[Pebbles72]

I have had this problem for quite some time with clearly no solution found as of yet! i have been doing what i have found in solutions for other people issues similar to mine but i have thing missing on my laptop in there steps to do?  In audio diagnostics it come up as the microphone or headset is unplugged - Detected.  the driver is HdAudio.sys Version 10.0.22621.2506. In device manager  under Audio it only has speakers. no microphone , in sound, video and gaming i can not see anything that could be referred to a microphone. i tried to search for the AMD Graphics drivers and could not find them on laptop. In sound under record I have show Disabled and disconnected devices on. Shows microphone not plugged in. I went into the BIOS settings on start up, security setting. i looked for internal microphone and again none was listed? my windows has been updated as with firmware. in the past I had no issue with the internal microphone? I am just totally at a loss on the next strep to do... please can someone help... I've  also added some photos hoping these may help.TIA

[Garp_senchau]

@Pebbles72, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Thanks for sharing all the details and the screenshot, and I can sense how frustrating this lingering microphone issue must be — especially when it used to work perfectly in the past.

Here’s a full plan to diagnose and hopefully revive your internal microphone:

Check if the microphone hardware is still detected

You mentioned nothing shows in Device Manager under “Audio inputs and outputs” except Speakers.

Open Device Manager.

Expand:

Sound, video and game controllers

Audio inputs and outputs

If Microphone is not listed under either, click View > Show hidden devices. Still nothing? Then:

Reinstall Realtek HD Audio Drivers (not just generic HD Audio)

Go to HP’s official page:
👉 HP ENVY - 13-aq1076tu Software and Driver Downloads | HP® Support

Download:

Realtek High-Definition (HD) Audio Driver (don’t rely on Windows Update).

Uninstall current audio driver:

In Device Manager, right-click High Definition Audio Device > Uninstall device.

Tick "Delete the driver software for this device" if available.

Restart your PC.

Install the Realtek driver you downloaded.

Force Windows to Re-detect Audio Devices

If Realtek installs successfully but still no mic:

Open Device Manager again.

Click Action > Scan for hardware changes.

Check again under “Audio inputs and outputs” and “Sound, video and game controllers.”

Also, I suggest you refer to this guide for further troubleshooting steps: HP PCs - Microphone troubleshooting (Windows 10) | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,