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09-02-2020 09:38 PM
Product: HP envy x360 15m-bp112dx
Operating System: Microsoft Windows 10 (64-bit)
My input mic is not working. Not picking up sound. I've troubleshooted. I've uninstalled, deleted, and restarted. I've updated. This has never been a problem. I've been in settings for sound, mic, device manager. Idk what to do next.
1 REPLY 1
09-05-2020 01:47 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
- Step 1: Check the microphone hardware (do not skip any troubleshooting steps if you feel steps are repeating)
- Step 2: Update the audio driver
- Step 3: Use the Troubleshooting tool
- Step 4: Configure the sound settings in Windows
- Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting step.
Hope this helps! Keep me posted for further assistance.
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