hp laptop 15-gw0xxx analog jack not detected

[Eachus]

I have a hp laptop 15-gw0xxx and the analog jack not detected.  I have tried ear buds and speakers.  The jack will not work.  I have uninstalled and reinstalled driver and still nothing.  My speakers work find but the jack does nothing.  Any assistance would be greatly appreciated as this has been a MONTH now I have been trying to get this resolved.

[ub6424]

Hello @Eachus 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name
Version
System Model
System SKU ( equals HP product number (p/n) )
Processor
BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Bluetooth USB>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[Eachus]

Processor AMD Ryzen 3 3250U with Radeon Graphics 2.60 GHz
Installed RAM 8.00 GB (5.94 GB usable)
Device ID DD0F9E45-7270-428C-B762-C53C9B83F3BE
Product ID [Personal Information Removed]
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

.Edition Windows 11 Home
Version 21H2
Installed on ‎5/‎21/‎2022
OS build 22000.978
Experience Windows Feature Experience Pack 1000.22000.978.0

[ub6424]

Hello @Eachus 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.31 Rev.A

15.0 MB

Jul 1, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Realtek High-Definition (HD) Audio Driver

6.0.9376.1 Rev.A

85.9 MB

Aug 22, 2022

Download

(6) Reboot Windows

(7) Test your notebook

(8) Please report your results

[Eachus]

followed all steps COMPLETLY and now it takes MUCH longer to boot up and the headphone jack is still not working.  Music continues to only play through the speakers

[Eachus]

There does not seem to be an option to enable the jack either....see below screen shot

[ub6424]

Hello @Eachus 

(1) When was the last time the analog jack worked?

(2) Has it never worked?

(3) The analog jack may be defective

(4) Do you have valid HP warranty ?

[Eachus]

1 - The Jack has never worked

2 - Never used the Jack before

3 - I don't know
4 - I purchased from Office Depot and received about 90 days ago

[ub6424]

Hello @Eachus 

I think we both conclude that the audio jack is defective.

As a cheap workaround, please buy the following:

UGREEN USB to Audio Jack Sound Card Adapter with Dual TRS 3-Pole 3.5mm Headphone and Microphone USB ...

Good luck

Kind regards