• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-02-2022 09:34 PM

HP Recommended
Operating System: Microsoft Windows 11

I have a hp laptop 15-gw0xxx and the analog jack not detected.  I have tried ear buds and speakers.  The jack will not work.  I have uninstalled and reinstalled driver and still nothing.  My speakers work find but the jack does nothing.  Any assistance would be greatly appreciated as this has been a MONTH now I have been trying to get this resolved.

Category:
8 REPLIES 8

‎10-03-2022 04:00 AM

HP Recommended

Hello @Eachus 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

 

Version

 

System Model

 

System SKU

( equals HP product number (p/n) )

 

Processor

 

BIOS Version/Date

 

 

(2) Start Windows <Device Manager>

- Expand <Bluetooth USB>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-03-2022 03:51 PM - last edited on ‎10-03-2022 03:59 PM by Moderator

HP Recommended


Processor AMD Ryzen 3 3250U with Radeon Graphics 2.60 GHz
Installed RAM 8.00 GB (5.94 GB usable)
Device ID DD0F9E45-7270-428C-B762-C53C9B83F3BE
Product ID [Personal Information Removed]
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

.Edition Windows 11 Home
Version 21H2
Installed on ‎5/‎21/‎2022
OS build 22000.978
Experience Windows Feature Experience Pack 1000.22000.978.0

 

Eachus_1-1664833879986.png

 

 

Eachus_0-1664833861516.png

 

Eachus_2-1664833897402.png

 

 

 

 

 

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-03-2022 03:59 PM - edited ‎10-03-2022 04:00 PM

HP Recommended

Hello @Eachus 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.31 Rev.A15.0 MBJul 1, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Realtek High-Definition (HD) Audio Driver

6.0.9376.1 Rev.A85.9 MBAug 22, 2022Download

 

(6) Reboot Windows

(7) Test your notebook

(8) Please report your results

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-03-2022 06:25 PM

HP Recommended

followed all steps COMPLETLY and now it takes MUCH longer to boot up and the headphone jack is still not working.  Music continues to only play through the speakers

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-03-2022 06:28 PM

HP Recommended

There does not seem to be an option to enable the jack either....see below screen shot

Eachus_0-1664843313032.png

 

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-04-2022 03:31 AM

HP Recommended

Hello @Eachus 

 

(1) When was the last time the analog jack worked?

(2) Has it never worked?

(3) The analog jack may be defective

(4) Do you have valid HP warranty ?

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-05-2022 05:02 PM

HP Recommended

1 - The Jack has never worked

2 - Never used the Jack before

3 - I don't know
4 - I purchased from Office Depot and received about 90 days ago

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-05-2022 06:04 PM

HP Recommended

Hello @Eachus 

 

I think we both conclude that the audio jack is defective.

 

As a cheap workaround, please buy the following:

UGREEN USB to Audio Jack Sound Card Adapter with Dual TRS 3-Pole 3.5mm Headphone and Microphone USB ...

 

Good luck

Kind regards

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.