hp pavilion x360 no headphones- have tried everything including a complete reset on windows 10 64

[ma1258rh]

just purchased from a seller - the  headphone jack will not work- searched on net and tried just about all- so as a last choice i did a complete reset on the notebook- still will not detect headphones and they are not listed in the playback devices- i do not want to purchase a usb headphone device- i have several dell models i use and have never had any issue with ear phones-  except on windows 10--- but on the dell pcs i can always fix- but this time this hp has whipped me--  help--

[praveen196]

@ma1258rh Welcome to HP Community!

I understand that the headphone jack will not work. 

Do not worry. I will try to fix the issue.

Check those headphones with an alternate device such as a Smartphone, laptop, etc... 

If they work on the alternate device, check if the Headphones are enabled as a playback device. 

To do this, please see the steps below: 

• Click the Start Pearl and then type Sound in the Start Search Box. 

• Select Change Sound Card Settings in the Start Menu Options. 

• Next, under the Playback tab, right-click and select Show Hidden Devices and Show Disconnected    Devices if available. 

• Select Headphones and enable 

To Increase the volume on your headphone: 
 

Method 1 

• Right-click the volume icon in the notification area. 

• Click the Open Volume Mixer and increase the volume for Headphones. 
   

Method 2 

• Right-click the volume icon in the notification area. 

• Go to Playback devices and right-click Headphones under Playback. 

• Go to Properties and set the volume to the maximum under Levels tab. 

• Click Apply and OK. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!
 

[ma1258rh]

i do not have a headphone to select from--  only speakers 

[praveen196]

@ma1258rh

Thank you for the information.

Have you performed the audio test?

If not please perform the audio test and check. We would like to confirm the audio card is working properly or not.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose the Audio test and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

Please let us know the result.

Have a nice day!!

[ma1258rh]

when i do the audio test for headphones, it does not know the headphone is plugged it- my ear buds are good i know., so does that mean my jack on my pc is no good??? also tried another set of headphones too - same issue- 

Thanks 

[praveen196]

@ma1258rh

Thank you for the update.

The issue seems to be the hardware part.  I would suggest you contact our phone support. They will help you.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Have a nice day!!