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‎07-16-2022 12:07 PM

HP Recommended
Product: HP ProBook 450 G6 Notebook PC
Operating System: Microsoft Windows 11

its happening when i watch something and pause like 5 seconds and its happening on amazon prime video and disney+ app. Sound just muffeling and i have to close the app and restart to fix it its so ennoying. I would appreciate if someone help.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-08-2022 03:31 AM

HP Recommended

Hello @mesutkoparan1 

 

Bios version is up-to-date: 01.20.00 Rev.A

 

(1) Install/Update

Intel Chipset Installation Utility

10.1.18121.8164 Rev.A3.0 MBJan 14, 2020Download

Intel Dynamic Tuning Driver

8.6.10402.11528 Rev.A5.7 MBMar 23, 2020Download

Intel Management Engine Driver

2205.15.0.2623 Rev.A272.6 MBApr 8, 2022Download

Intel Serial IO Driver

30.100.2020.7 Rev.A3.0 MBApr 28, 2021Download

 

(2) Reboot

(3) Install/Update

Realtek HD Audio Driver

13.9215.4880.97 Rev.A467.7 MBAug 20, 2021Download

 

(4) Reboot and test again ...

View solution in original post

1 person found this reply helpful
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10 REPLIES 10

‎08-02-2022 01:13 AM

HP Recommended

Hello @mesutkoparan1 

 

Sorry to hear that you are having problems ... 

 

To help you I need to know the product number (p/n) of your notebook !

 

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

 

or

 

press [windows key] + r

( run command )

msinfo32

copy / paste the System SKU value and BIOS Version/Date value

msinfo32msinfo32

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‎08-08-2022 01:56 AM

HP Recommended

Ssytem SKU: 6MQ76EA#AB8

BIOS Version/Date: HP R71 Ver. 01.20.00, 28.03.2022

 

Was this reply helpful? Yes No

‎08-08-2022 03:31 AM

HP Recommended

Hello @mesutkoparan1 

 

Bios version is up-to-date: 01.20.00 Rev.A

 

(1) Install/Update

Intel Chipset Installation Utility

10.1.18121.8164 Rev.A3.0 MBJan 14, 2020Download

Intel Dynamic Tuning Driver

8.6.10402.11528 Rev.A5.7 MBMar 23, 2020Download

Intel Management Engine Driver

2205.15.0.2623 Rev.A272.6 MBApr 8, 2022Download

Intel Serial IO Driver

30.100.2020.7 Rev.A3.0 MBApr 28, 2021Download

 

(2) Reboot

(3) Install/Update

Realtek HD Audio Driver

13.9215.4880.97 Rev.A467.7 MBAug 20, 2021Download

 

(4) Reboot and test again ...

1 person found this reply helpful
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‎08-08-2022 05:26 AM

HP Recommended

it works 🙂 thank you so much

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‎08-08-2022 05:28 AM

HP Recommended

It was a great pleasure to help you

1 person found this reply helpful
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‎08-08-2022 05:33 AM

HP Recommended

Please create windows <system restore point>

https://www.howtogeek.com/797227/how-to-create-a-system-restore-point-on-windows-10-or-windows-11/

 

Good luck and have fun

 

1 person found this reply helpful
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‎08-10-2022 09:37 AM

HP Recommended

it's happening again i thought it's fixed...

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‎08-10-2022 09:45 AM - edited ‎08-10-2022 09:48 AM

HP Recommended

<Windows Update> also updates your device drivers. That is the reason why it does not work after that.

 

Please repeat procedure, you can skip bios update:

https://h30434.www3.hp.com/t5/Notebook-Audio/hp-probook-muffled-sound/m-p/8450855/highlight/true#M11...

 

Then, disable <driver update>

https://www.itechtics.com/disable-specific-driver-update

Section <Prevent Automatic Driver Update in Windows>

See <Using Group policy> ( if your system supports group policy )

or

See <Using Registry Editor>

 

Please report your results

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‎08-11-2022 06:45 AM

HP Recommended

i did all of that and again it was okay for an hour then it's happened again i guess there's no way to fix that

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