i am geeting problem with my laptop microphone

[Himanshu_Rana]

i am facing a problem that my laptop microphone not working. Whenever i want to talk on meeting's on whatsapp,google meet or microsoft teams it showed muted every time so please help me out from this problem 

[A_Gayathri]

Hi @Himanshu_Rana,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Pavilion Laptop PC 14-Dv0000 microphone not working Not to worry I will help you to get a resolution to resolve the issue.

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Please  update Windows and HP support assistance updates 

And update Bios and other drivers please click on the link. to update the drivers.  

Check the Microphone Settings:

• Right-click on the sound icon in the taskbar and select "Open Sound settings."
• Under the "Input" section, ensure that the correct microphone is selected as the default device.
• Test the microphone by speaking into it and observing whether the input level indicator moves.

Ensure the Microphone is not Muted:

• Sometimes, applications or system settings can mute the microphone by default. Check the microphone settings within the application you're using (e.g., WhatsApp, Google Meet, Microsoft Teams) to ensure it's not muted.
• In most applications, there's a microphone icon that you can click to mute/unmute. Make sure it's not muted.

Update Audio Drivers:

• Outdated or corrupted audio drivers can cause microphone issues. Update your audio drivers to the latest version.
• You can do this by going to the Device Manager, finding the audio device, right-clicking on it, and selecting "Update driver."

Restart Your Computer:

• Sometimes, a simple restart can resolve software-related issues.

Check Privacy Settings:

• On  Windows 11, go to Settings > Privacy > Microphone, and ensure that the option to allow apps to access your microphone is turned on.

Run Windows Troubleshooter:

• Windows has built-in troubleshooters that can automatically detect and fix common issues. You can access them by going to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Recording Audio.

Check for Physical Damage:

• Ensure that the microphone hardware is not physically damaged. Sometimes, dust or debris can accumulate in the microphone port, preventing proper functioning.

Try External Microphone:

• If possible, try using an external microphone to see if the issue persists. This can help determine if the problem is with the built-in microphone or with the software settings.

If none of the above steps resolve the issue, there may be a hardware problem with the microphone itself.

I hope this helps! Keep me posted.  

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

Hi @Himanshu_Rana,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Pavilion Laptop PC 14-Dv0000 microphone not working Not to worry I will help you to get a resolution to resolve the issue.

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Please  update Windows and HP support assistance updates 

And update Bios and other drivers please click on the link. to update the drivers.  

Check the Microphone Settings:

• Right-click on the sound icon in the taskbar and select "Open Sound settings."
• Under the "Input" section, ensure that the correct microphone is selected as the default device.
• Test the microphone by speaking into it and observing whether the input level indicator moves.

Ensure the Microphone is not Muted:

• Sometimes, applications or system settings can mute the microphone by default. Check the microphone settings within the application you're using (e.g., WhatsApp, Google Meet, Microsoft Teams) to ensure it's not muted.
• In most applications, there's a microphone icon that you can click to mute/unmute. Make sure it's not muted.

Update Audio Drivers:

• Outdated or corrupted audio drivers can cause microphone issues. Update your audio drivers to the latest version.
• You can do this by going to the Device Manager, finding the audio device, right-clicking on it, and selecting "Update driver."

Restart Your Computer:

• Sometimes, a simple restart can resolve software-related issues.

Check Privacy Settings:

• On  Windows 11, go to Settings > Privacy > Microphone, and ensure that the option to allow apps to access your microphone is turned on.

Run Windows Troubleshooter:

• Windows has built-in troubleshooters that can automatically detect and fix common issues. You can access them by going to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Recording Audio.

Check for Physical Damage:

• Ensure that the microphone hardware is not physically damaged. Sometimes, dust or debris can accumulate in the microphone port, preventing proper functioning.

Try External Microphone:

• If possible, try using an external microphone to see if the issue persists. This can help determine if the problem is with the built-in microphone or with the software settings.

If none of the above steps resolve the issue, there may be a hardware problem with the microphone itself.

I hope this helps! Keep me posted.  

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

.