i have no sound on my laptop

[Meemoo]

i have no sound on my laptop

[Raj_05]

Hi @Meemoo,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're not getting sound on your Victus by HP 16.1-inch Gaming Laptop, here are a few troubleshooting steps you can follow to resolve the issue.

Check Volume Settings

• Ensure that the volume is turned up and not muted.
• Right-click the speaker icon in the taskbar and select "Open Sound settings." Make sure the correct output device is selected.

Check Audio Output Device

• In the Sound settings, ensure that the output device is set to your laptop’s speakers.
• If you're using headphones or external speakers, ensure they are properly connected.

Restart Your Laptop

• A simple restart can sometimes fix temporary audio glitches.

Update Audio Drivers

• Press Windows + X and select Device Manager.
• Expand the Sound, video and game controllers section.
• Right-click your audio device and select Update driver. Choose Search automatically for updated driver software.

Run the Audio Troubleshooter

• Right-click the speaker icon in the taskbar and select Troubleshoot sound problems. Follow the on-screen instructions to detect and fix any issues.

Check for Windows Updates

• Go to Settings > Update & Security > Windows Update and make sure your system is fully updated, as audio issues can sometimes be resolved with the latest updates.

Reinstall Audio Driver

• In Device Manager, right-click your audio device and select Uninstall device. Restart your laptop, and Windows should automatically reinstall the necessary drivers.

Check the Audio Services

• Press Windows + R, type services.msc, and press Enter.
• In the list of services, locate Windows Audio. Right-click it and select Restart. Also, ensure the service is set to Automatic.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support 

[oliviakay]

I can't stress this enough. None of these things worked. I've already tried all of your suggestions--Microsoft did too on the phone for over an hour. When I run HP diagnostics, the sound tests come through just fine. However, once I get into the machine, all of these things have been done. When I try to run "Troubleshoot  Sound Problems", it tells me that no sound devices are found. This only just started on Monday. Before that, I got sound just fine. I didn't do anything to remove my speakers, it just happened. So, thank you for your suggestions, but they don't fix the problem. My guess is that it's a Windows update problem, but Microsoft has DAK (Denied All Knowledge). They tried all of these things and finally decided that it was a hardware problem and I needed to go to HP. That's not working either.