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I have hp envy when I download and or update driver for Realtek(R) audio HP downloads a file SP141545 (but the correct sp file # is 138445 the correct number that corresponds to the amd ryzen 7 model the laptop came with) I learned that the Soft PAQ numbering system  in the archives might have a a link for the correct download those soft paq numbers that correspond to the Realttek high definition audio driver are :SP138001 → SP138500

 

HP blew it when they mis-labeled the available version for realtek which is 6.0.9363.1 Rev e with sp 141545 because that sp # is associated with a Intel machine and has different file numbers that arent compatible with the original version

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@Counselorgkp,

 

Below is the download link to sp138445. This is a 'Nvidia video driver and control panel' file and its download size is 1.1 GB.

https://ftp.hp.com/pub/softpaq/sp138001-138500/sp138445.exe

 

 

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