in my b&o audio control , i'm not able to access the equalizer

[RJ2255]

in my b&o audio control , i'm not able to access the equalizer stating that "This feature isn't available when using headphones .please unplug headphones to enable. "  but my laptop isn't connected to any headphones ,even when i checked it's showing only as realtek audio but only in the equilizer it's showing like this

[The_Fossette · Accepted solution]

@RJ2255

I reviewed your post and I understand that you are not able to access the equalizer feature in the B&O app.

Don’t worry, I assure you I will try my best to get this sorted.

What is the product number of your computer?

I recommend you uninstall the audio driver from the device manager and then download and install the driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

Here is how it is done.

1. Type "Device Manager" into the search field to open the device manager console.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[RJ2255]

I've tried reinstalling the audio driver but there is no difference ,it all started after an windows update

[RJ2255]

sorry for the late reply

[KrazyToad]

@RJ2255

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[RJ2255]

it worked the second time when I tried ,thank you

[The_Fossette]

@RJ2255

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

Cheers!