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09-11-2020 11:37 AM
Ran all the suggested tests and trouble shoot and everything the virtual assistant help suggested to do and the internal mic shows it is working properly. Used multiple platforms to test it out but noone can hear us.
09-14-2020 11:46 AM
@Braebrae Welcome to HP Community!
I understand that the internal mic is not working.
Have you been ensured it's enabled on recording devices under speaker?
Did you reinstall the drivers?
While you respond to that, here's a few things that should help:
There are a number of options in Windows sound settings that need to be configured so that the computer recognizes and works with the microphone. Use the steps below to modify the sound configuration as necessary for your microphone.
Open the Sound window
Connect the microphone to the computer.
In Windows, search for and open Sound.
The Sound window opens.
Click the Recording tab in the Sound window.
Figure : Recording tab in the Sound window
Then use the following steps to troubleshoot the microphone.
Step 1: Make sure the computer recognizes the microphone
In the Sound window, click the Recording tab.
Right-click an empty area of the Sound window.
Click Show Disabled Devices and Show Disconnected Devices.
Figure : Disabled and disconnected devices shown in the Sound window
If the microphone is listed as Currently unavailable or Not plugged in, disconnect it, then reconnect it to the port. If the microphone is still not detected, refer to the Check the microphone section of this document.
Test the microphone by speaking into it.
Look at the gray bars next to the device name on the Recording tab:
If the gray bars next to the device name change to green, the device is active and an audio signal is passing through the microphone port. The issue should now be resolved.
However, you might still want to make sure the microphone is set as the default microphone using the Step 2: Setting the default microphone section of this document.
If the bars remain gray and inactive, the computer is not recognizing a signal. Leave the recording tab open and refer to the Step 2: Setting the default microphone section of this document.
Figure : Sound window with Recording tab showing a detected signal for the Microphone device
Step 2: Setting the default microphone
The microphone you want to use might need to be set as the default microphone. Follow these steps to set your microphone as the default microphone:
From the Recording tab of the Sound window, select the port that you want to use. There could be one or more ports.
If the device you want to use contains a small circle with an arrow pointing down, the device is disabled. To enable the device, right-click the device name and select Enable.
(By the end of this article all the issues should be resolved)
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
09-14-2020 12:14 PM
Yes I did that and tried everything that is on the help app. The only sign of life is if I go into device properties and then I got it to where it would finally let me test it and when I talk or whistle the bar will move just a little bit. Never more than a few percent and it doesn't even get close to a quarter of the way up so wondering if the mic is bad.
09-14-2020 03:17 PM
I understand your concerns.
In that case, I would suggets you perform the system reset.
Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.
You have a choice of two methods to reset your computer.
If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.
If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.
Have a nice day!!