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‎05-06-2020 06:09 AM

HP Recommended
Product: hp envy 360

My internal microphone has not worked in awhile.  I have done all the basics to fix this problem.  Updated drivers, rebooted, toggled privacy switch, etc.  Need help

Tags (1)
2 people had the same question
4 REPLIES 4

‎05-06-2020 09:13 AM

HP Recommended

I also have had this problem - HP support assistant implies there are no issues - also ran diagnostic. But every time I try an audiovisual app it always says Microphone is not working

Was this reply helpful? Yes No

‎05-13-2020 02:34 PM

HP Recommended

@tracy241, @graeme25,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your computer?
  • What is the operating system you are using?
  • What is the exact issue you are facing?
  • When was the last time the microphone was working fine? 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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‎05-13-2020 02:47 PM

HP Recommended

I am having the same issues - the system says it is working - I've run all the diagnostic tests and installed all the new drivers, yet the microphone doesn't work at all. 

Was this reply helpful? Yes No

‎05-14-2020 10:28 AM

HP Recommended

@MRSK3,

 

Please help me with the below information.

 

  • What is the exact model for your computer?
  • What is the operating system you are using?
  • What is the exact issue you are facing?

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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