internal microphone not working

[jckneill]

Internal microphone not working.  Just get static

[Max3Aj]

@jckneill, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP Chromebook's internal microphone is only producing static. Here are some effective troubleshooting steps you can try:

Restart Your Chromebook

• Click the time in the bottom-right corner > Power icon > Restart.
• After rebooting, test the mic using online-voice-recorder.com.

Check Microphone Permissions

• Go to chrome://settings/content/microphone.
• Ensure the correct microphone is selected and that no sites are blocked from using it.

Update ChromeOS

• Go to Settings > About ChromeOS > Check for updates.
• Install any available updates and restart.

Disable Bluetooth

• Sometimes Bluetooth devices interfere with the mic.
• Turn off Bluetooth from the system tray and test again.

Advanced Fixes

Use a USB or Headset Microphone

• As a temporary workaround, plug in a USB mic or a headset with a mic.

Powerwash (Factory Reset)

• Go to Settings > Advanced > Reset settings > Powerwash.
• This will reset your Chromebook to factory settings. Make sure to back up your data first.

You may refer to this document - Troubleshooting Audio Issues | HP Chromebook | HP Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support