Create an account on the HP Community to personalize your profile and ask a question
09-09-2019 10:31 AM
I think the mic used to work, but not anymore.
The internal mic does not work.
09-11-2019 12:56 PM
@CiqRyan, Welcome to the HP Support Community!
Have you tried connecting an external mic and check if that works?
Let us try these steps to resolve this issue:
Install updates using HP Support Assistant
- In the search box, type and open HP Support Assistant.
- Check for updates.
- If the updates are available, click on install and restart the computer.
Note: If you do not have HP Support Assistant installed, Click here to download the same.
- Right-click on the speaker icon on the lower right corner of the taskbar.
- Select recording devices > Headset Mic option
- Then tap the Lid near the top gently several times next to where the webcam is located and check if the microphone bars respond to the taps and receive inputs.
- If they do then it should work with a driver uninstall and reinstall.
- Please make sure that the headset Mic is set to default and enabled in properties option.
If the issue persists, re-install the audio/sound drivers
- Go to device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Check the box that says delete the software for this device.
- Then restart the computer for the driver to be reinstalled automatically.
Refer to this document for more info.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
09-13-2019 01:16 PM
@CiqRyan I suggest you test if the microphone works using the Windows Voice Recorder:
Use Voice Recorder to find out if the computer can record a signal from the microphone and play it back. Use the following steps to create an audio file:
Plug the microphone into the computer.
In Windows 10, search for and open Voice Recorder.
The recorder opens.
Figure : Voice Recorder window
Click the microphone icon to start the recording. Then, speak into the microphone.
When finished recording, click Stop Recording in the center of the blue circle.
Figure : Stop recording
Right-click Recording, then select Open file location.
Figure : Open file location
The recording is automatically saved to Sound recordings in your Documents folder.
Figure : Sound recordings folder
Double-click the filename of your recording. When the Groove Music app opens, click the Play icon ( ) to listen to the recording.
Figure : Groove Music App
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
(By the end of this article all the issues should be resolved)
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
I am an HP Employee
09-19-2019 06:52 PM
@CiqRyan If you've gone through the entire set of steps mentioned in the article from the link I shared below and yet the issue persists, I suggest you talk to HP support and discuss your options,
follow the below steps to get started:
1) Click on this link - http://www.hp.com/contacthp/
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee