laptop shut down when i hit the volume mute key or when i adjust the volume slide to mute

[4Blue-Waves]

i have an hp notebook core i5 6g ,windows 10 installed .My laptop is shutting down when i hit the volume mute key on keyboard or when i move the slide volume bar to mute . when i hit the laptop power on button again nothing happen unless i need to remove the battery laptop and reinstall it again ,and after that i can power on the laptop .Any idea for help ??

[Echo_Lake · Accepted solution]

@4Blue-Waves

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Did you make any changes to the settings of your PC prior to the issue?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default:

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[4Blue-Waves]

sorry for being late to reply , finally my problem solved  

my problem solved when  I :

update windows 10 to new build version (it took 24 hours to finish "restart many times-failed-freez...") 

did a hard reset 

reset bios to default setting and uninstall unwanted programs and reconfigure audio setting didn't help