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HP Recommended
Envy 17-k112nl
Microsoft Windows 10 (64-bit)

From a few days the orange led of the loudspeaker mute key has not turned on anymore when I mute the audio

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Aldo551

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Automatically identify and fix audio errors with the Windows sound troubleshooting tool.

  1. Right-click the notification area speaker icon , and then select Troubleshoot sound problems.

  2. Select the device you want to troubleshoot, and then click Next to start the troubleshooter.

  3. If a recommended action displays, select Apply this fix, and then test for sound.

If the issue persists, follow the next steps.

  1. In Windows, search for and open Device Manager.

  2. Double-click Sound, video and game controllers.

  3. Right-click the audio device, and then select uninstall

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@Aldo551

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Automatically identify and fix audio errors with the Windows sound troubleshooting tool.

  1. Right-click the notification area speaker icon , and then select Troubleshoot sound problems.

  2. Select the device you want to troubleshoot, and then click Next to start the troubleshooter.

  3. If a recommended action displays, select Apply this fix, and then test for sound.

If the issue persists, follow the next steps.

  1. In Windows, search for and open Device Manager.

  2. Double-click Sound, video and game controllers.

  3. Right-click the audio device, and then select uninstall

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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